Privacy Policy

Last Updated: 27 June 2025

1. Introduction

NAC Travel International (Pty) Ltd ("we", "us", "our") is a South African-based global immigration and visa consultancy. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services or website, in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

By providing us with your personal information, you agree to the collection and use of information in accordance with this policy. Our Information Officer can be contacted at info@nac-travel.org.

2. Personal Information We Collect

We collect information that is necessary for us to provide you with our visa and immigration services. The types of personal information we may collect include:

• Identity & Contact Data: Full names, passport numbers, identity numbers, date of birth, nationality, marital status, email address, physical address, and telephone numbers.
• Special Personal Information: As required for visa applications, this may include biometric information (photos and fingerprints), race or ethnic origin, health status, and information about criminal convictions. We only process this information with your explicit consent or where required by law or a foreign authority.
• Financial Data: Bank account details, bank statements, and payment card details for service payments and proof of funds for visa applications.
• Travel & Application Data: Travel history, itineraries, booking confirmations, educational history, employment history, and any other information required on visa or immigration application forms.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access our website.

3. How We Use Your Personal Information

We use your personal information on lawful grounds and for the following purposes:

• To provide our core services, including assessing your visa eligibility, and preparing and submitting applications on your behalf to the relevant embassies, consulates, and government departments.
• To communicate with you about your application status, requests for information, and other service-related matters.
• To process payments for our services.
• To comply with our legal and regulatory obligations in South Africa and abroad.
• To manage our business operations, including record-keeping, auditing, and improving our services.

4. Disclosure of Personal Information

Your personal information is treated as strictly confidential. We may disclose your information to the following parties only when necessary:

• Foreign Embassies, Consulates, and Government Departments: We will submit your information to the relevant authorities of the country you intend to visit or immigrate to.
• Third-Party Service Providers: Such as visa application centres (e.g., VFS Global, TLScontact), travel agents, couriers, and our IT service providers who are bound by confidentiality and data protection agreements.
• Regulatory Bodies: Where we are required to do so by law, court order, or to comply with a request from a South African or foreign government authority.

We do not sell your personal information to third parties.

5. International Transfer of Information

To provide our services, we must transfer your personal information to countries outside of South Africa. These transfers are essential for submitting your applications to the relevant foreign embassies and authorities. We will only transfer your data to countries that have adequate data protection laws or with your explicit consent, ensuring the transfer complies with POPIA requirements.

6. Data Security and Retention

We have implemented appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights as a Data Subject

Under POPIA, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure: You may request that we delete your personal information where there is no compelling reason for its continued processing.
• Right to Object: You may object to the processing of your personal information for direct marketing or on other legitimate grounds.
• Right to Restrict Processing: You may request a restriction on the processing of your information under certain conditions.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have not complied with POPIA.

To exercise any of these rights, please contact our Information Officer at info@nac-travel.org.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this policy frequently to be informed of how we are protecting your information.